TP Card FAQs

What is TP Card?

TP Card (Visa) is a debit card jointly launched by TokenPocket and Fiat24. Based on the Arbitrum network, it allows you to manage your bank card in a decentralized manner and conveniently use crypto for spending in your daily life.

How to Get a TP Card?

To obtain a TP Card, you need to first download the TokenPocket wallet. After "creating/importing" an Arbitrum wallet, you need to mint a bank account NFT. Once the minting is complete, finish the bank registration process. After that, you will receive the TP Card and can start using it. Click to see more details>

What are the Fees for TP Card?

The fees for TP Card mainly consist of two parts:

1. The creation of an NFT for a TP Card requires a fee. TokenPocket has partially covered the cost for you, but you still need to pay a small portion of the fee.

2. A 1% fee is charged when you deposit crypto to your TP Card.

Apart from these, there are no additional charges for TP Card. Any extra fees incurred during transactions are part of the normal interbank settlement process and are not charged by TP Card.

What Are the Use Cases for TP Card?

• After obtaining the TP Card, you can add it to your Apple Pay, Google Pay, Samsung Pay, Alipay, and WeChat Pay, making it convenient for offline purchases.

• You can also use the TP Card for online shopping and transactions just like a regular bank card, on platforms such as Grab, Amazon, and Shopee.

• Additionally, you can use it for subscription services such as App Store, ChatGPT, Steem, Shopify, Notion, Twitter, and Netflix.

In summary, using the TP Card is not much different from using your other bank cards.

Who Can Use TP Card Now?

Currently, TP Card (Visa) is open for registration and use in 32 countries and regions in Europe. It is planned to support registration and use for users in the Asia-Pacific region by Q4.

What is the Relationship Between On-Chain Wallet and TP Card?

The TP Card is linked one-to-one with an on-chain wallet. The asset management and identity verification of the TP Card can all be conducted through the on-chain wallet.

What is an Account NFT and Why Do I Need to Mint an NFT?

Unlike the account and password model used by Web2 banks, TP Card utilizes Web3 wallet verification. To use TP Card, you need to obtain an account NFT. Each account NFT has a unique number representing your bank card number.

What are EUR24, USD24, and CHF24?

EUR24, USD24, and CHF24 are on-chain stablecoins issued by Fiat24, pegged to the euro, US dollar, and Swiss franc, respectively, with a 1:1 exchange rate to their corresponding fiat currencies.

When you top up your TP Card, the amount will be converted into euros, dollars, or Swiss francs. Correspondingly, the equivalent amount of EUR24, USD24, or CHF24 will be transferred to your on-chain wallet. The assets in your on-chain wallet are the same as your TP Card balance. Whenever you make a transaction, your on-chain balance will be automatically deducted by the corresponding amount to ensure it matches the funds in your TP Card.

If I Want to Transfer EUR24 or USD24 to Someone Else, Will Their Bank Card Balance Increase? What Should I Be Aware Of?

• To transfer EUR24 or USD24 to someone else, the recipient's address must hold an account NFT and have completed bank registration. Otherwise, your transfer will fail.

• If the recipient has completed bank registration, transferring EUR24 or USD24 to their account is equivalent to making a bank transfer to them. Their asset balance will increase accordingly.

Can I Change the Wallet Associated with My TP Card? Will My Assets Be Lost? How Do I Do This?

Yes, you can change the wallet associated with your TP Card without losing your assets. Follow these steps:

1. First, you need to transfer your TP Card NFT to the new wallet address.

2. After transferring the TP Card, transfer your EUR24, USD24, and other assets to the same new address.

3. Once these transfers are complete, your TP Card will be associated with the new wallet, and all assets will be under the new address.

What to do if you lose your private key?

Immediately contact the [e-mail] email address. After verifying your identity, your account will be locked, meaning no transactions can be made from your account. Your account will then be reset by transferring the NFT and your funds to your new Arbitrum wallet. In this case, the Fiat24 platform may charge a small handling fee.

What to do if your private key is stolen?

All Fiat24 cards are virtual, so the card itself cannot be stolen. However, if your private key (which contains your Fiat24 NFT) is stolen, your card is likely at risk of being misused. If you can still log in to the Fiat24 DApp, immediately disable (or lock) your card. Then, you should transfer your funds and Fiat24 NFT to another secure blockchain address and contact Fiat24 customer service at [e-mail] as soon as possible. After that, you will be able to reactivate your card and use it normally. If you are unable to log in to the Fiat24 DApp, please contact Fiat24 customer service at [e-mail] immediately.

How Many Account NFTs Can My Wallet Mint?

A wallet can hold only one account NFT. If your wallet already holds an account NFT, you cannot mint another one. Additionally, you cannot acquire more account NFTs through purchasing.

What Should I Do If My Bank Card Is Frozen?

If your bank account indicates that it is frozen, please contact Fiat24 for assistance in investigating the cause and subsequent handling procedures.

Fiat24 Customer Service Contact: [e-mail]

How Do I Apply for a Refund? How Long Will It Take for the Refund to Be Processed?

If you request a refund for a transaction, the refund will be returned to your bank account within 3-5 business days after the merchant completes the refund process. Please be patient during this period. If you need assistance, please contact Fiat24 Customer Service: [e-mail]